This page covers orders placed and paid for directly on this website. It does not cover purchases made through Amazon or another marketplace; those follow that marketplace’s own return terms.
No returns on skin care
Because skin care cannot be resold once it has left us, we do not accept returns or give refunds for change of mind, for a product not suiting your skin, or for opened or used products. Please read the product details and do a patch test before first use.
Manufacturing defects, damaged or wrong items
If a product has a manufacturing defect, arrives damaged, is not what you ordered, or is missing from your order, call +91 8080 22 0000 or write to sb.salesorder@biosols.com with your order number and photos. Damaged, wrong or missing items should be reported within 48 hours of delivery; a manufacturing defect as soon as you notice it. We will replace the product at no cost to you. If we cannot replace it, we will refund what you paid for it in full.
Cancelling an order
You can cancel any time before your order is dispatched. Call +91 8080 22 0000 or write to sb.salesorder@biosols.com with your order number. Once it has been dispatched, it cannot be cancelled.
How a refund is paid
Refunds happen only in the cases above: a defective, damaged, wrong or missing item we cannot replace, an order cancelled before dispatch, or an order we cannot deliver. Online payments are refunded to the way you paid (UPI, card, netbanking or wallet) through Razorpay; they usually reach your account within 5–7 working days. Cash-on-delivery orders are refunded to a bank account or UPI ID you give us.
Complaints
For any complaint, write to our Grievance Officer (Customer Care Head, Bio-Sols India Pvt. Ltd.) at care@biosols.com or call +91 8080 22 0000, Monday to Saturday, 11 am to 5 pm (except public holidays). Email is open at all times and is answered during working hours. We acknowledge every complaint within 48 hours and resolve it within one month of receiving it.