Short answers about delivery, payment, returns and using our products. Still stuck? Write to sb.salesorder@biosols.com or call +91 8080 22 0000.
Delivery
How much is delivery?
₹49 per order. Delivery is free when your products add up to ₹499 or more at MRP. Cash on delivery adds a ₹50 fee. You see the total before you place your order.
How long does delivery take?
We dispatch every order within 3 days. After that, delivery depends on the courier partner and your location, and you can ask us for an estimate.
Where do you deliver?
All over India, through Shiprocket and its courier partners, to any complete postal address they can reach. If a very remote address cannot be reached, we contact you before dispatch and refund anything you paid.
How do I track my order?
For tracking details after your order has been dispatched, contact us at sb.salesorder@biosols.com.
Payment
How can I pay?
Cash on delivery, with a ₹50 fee. Online payment through Razorpay (UPI, card, netbanking or wallet) where it is shown at checkout.
Is paying online safe?
Online payments are handled by Razorpay. We never see or store your card, UPI or netbanking details.
Do prices include tax?
Yes. Every price is the MRP, inclusive of all taxes. Your GST invoice comes by email with your order.
Do I need an account?
No. You can order as a guest. If you save your details at checkout, you can track orders and order again in one tap.
Returns and cancellations
Can I return a product?
No. Skin care cannot be resold, so we do not take returns or refund for change of mind. If a product has a manufacturing defect, call or write to us and we will replace it at no cost.
My order arrived damaged or wrong. What now?
Write to sb.salesorder@biosols.com or call +91 8080 22 0000 within 48 hours of delivery, with your order number and photos. We will replace the item, or refund it if we cannot.
Can I cancel my order?
Yes, any time before it is dispatched. Write or call us with your order number.
When will I get my refund?
Only for an order cancelled before dispatch, or a defective, damaged or wrong item we cannot replace. Online payments go back to the way you paid, usually within 5–7 working days. Cash-on-delivery orders are refunded to your bank account or UPI ID.
Using our products
Should I do a patch test?
Yes. Follow the product instructions and test on a small area before first use. If irritation occurs, wash the product off and stop using it.
How many facials are in one kit?
One. Each facial kit is a single-use pack with five steps, with no measuring. See the facial, step by step.
Who makes Skin Beaute?
Bio-Sols India Pvt. Ltd. Our products are made in India, at H1 98-99, IVth Phase, Industrial Area, Pali-Marwar 306 401, Rajasthan.